AI Program Lead

WHO WE ARE

AccertaClaim Servicorp Inc. (ACSI) and its subsidiary, Accerta Services Inc. (ASI), also known as Accerta.

Accerta is a social enterprise, that manages dental, vision, drug, and healthcare benefits programs exclusively for government and social services agencies in Canada. Our targeted experience and innovative technology provide cost savings, reliable service, process continuity, and accurate, insightful data that enables governments to make informed strategic decisions, reducing stress on the healthcare system through streamlined administration.

Accerta is a Certified B Corporation which is a testament to the values we’ve built our business on: serving our customers, caring for our employees, and supporting our community and the environment. Being part of the B Corp movement means we’re committed to continual improvement and making business a force for good. Thank you to our team and stakeholders who have helped us achieve this significant milestone!

ABOUT THIS OPPORTUNITY

The successful candidate provides strategic direction and hands-on leadership in the design, development, and delivery of AI and machine learning solutions across internal departments and external partners. This role blends project execution with deep technical fluency in AI/ML to drive complex, cross-functional initiatives that support Accerta’s digital transformation priorities. Acting as a bridge between business objectives and technical implementation, the AI Program Lead guides the full AI solution lifecycle—from identifying AI opportunities and defining architectures, to leading development teams, establishing AI practices, and ensuring scalability, ethical compliance, and business alignment.

ACCOUNTABILITIES

Refine business challenges into AI-solvable problems, translate high-level business objectives into concrete AI/ML technical roadmaps, and design robust, scalable, and secure AI solution architectures. This includes selecting appropriate models, platforms, and infrastructure.
Lead the technical design, development, and deployment of end-to-end AI/ML pipelines and systems. Provide hands-on technical guidance, code reviews, and mentorship to data scientists and ML engineers, ensuring best practices in model development, AI Ops, and system integration
Provide deep technical leadership and oversight across the AI/ML lifecycle, from data acquisition and feature engineering to model training, evaluation, deployment (AI Ops), and monitoring. Stay abreast of cutting-edge AI/ML research, tools, and methodologies, driving continuous innovation and technology adoption.
Lead, mentor, and empower a diverse team of data and automation professionals, AI engineers, and software developers, fostering a culture of technical excellence, collaboration, and continuous learning. Facilitate seamless integration with product, engineering, and business teams to ensure AI solutions meet technical and business requirements.
Proactively identify and mitigate complex technical risks related to AI model performance, scalability, data governance, and system reliability. Champion ethical AI principles, fairness, transparency, and regulatory compliance throughout the AI solution lifecycle.
Serve as a key technical liaison and trusted advisor, effectively communicating complex AI concepts, architectural decisions, and project progress to both technical and non-technical stakeholders, including senior leadership.
Drive the adoption and maturation of AI Ops best practices to ensure efficient, reliable, and scalable deployment, monitoring, and maintenance of AI models in production. Establish rigorous quality assurance processes and performance metrics for AI systems.
Ensure AI solutions adhere to the highest standards of quality, security, data privacy, and ethical AI guidelines. Drive technical process improvements for AI development and deployment.

QUALIFICATIONS

Post-secondary education in Computer Science, Data Science, or a related field
Certifications in Agile, Scrum, and/or Project Management (e.g., PMP, PMI-ACP, Certified ScrumMaster)
Demonstrated capability in leading AI/ML projects and supporting transformational or organization-wide initiatives
Strong technical knowledge of Artificial Intelligence and Machine Learning concepts, frameworks, and practices
Demonstrated experience using Microsoft 365 Copilot, Azure Machine Learning, and Power BI.
Data literacy, including understanding of data pipelines, quality, and impact on AI solutions
Proven project management skills, including the ability to plan, execute, and monitor complex initiatives
Stakeholder management with the ability to align technical teams and business leaders
Experience with Agile methodologies (e.g., Scrum, Kanban) to support iterative delivery
Awareness of ethical and regulatory considerations in AI, including data privacy and responsible AI use
Strong leadership and communication skills, with the ability to foster collaboration across technical and non-technical teams

WHAT WE OFFER

Group Benefits: Coverage begins on the employee’s first day and includes a Health Care Spending Account and Personal Spending Account (depending on allocation).
Pension Plan: Eligibility starts on the employee’s first day, and a 5% employee contribution is matched by a 5% employer contribution.
Performance-based incentive programs: Opportunities to increase your earnings.
Growth opportunities in a company that promotes from within.
Volunteering: Time off to volunteer within our community
Hybrid: working environment with a laptop and two monitors.
Home Office Stipend: A one-time payment of $750 included in the employee’s first paycheck.
Mental Health Support: Access to Mental Health on Demand for employees and their dependents.
Member Assistance Program: Includes Employee Assistance Program services.
Community Volunteering: Up to 8 hours of paid time off annually to volunteer in your community.
Financial Wellness: Opportunities to contribute to non-matching GRRSPs, TFSAs, and FHSAs, along with financial information sessions.
Education Reimbursement: Tuition reimbursement for post-graduate courses, upon prior approval.
Employee Referral Reward: Employees can earn a $1,500 reward for successful referrals.

FLEXIBLE WORK ARRANGEMENT:

We support a hybrid approach, which will give everyone the best of both worlds – a mix of home and in-office workdays. Hybrid schedules will be determined in partnership between individuals, managers, and the team.

HOW TO APPLY

We accept applications submitted via email to kmcbride@accerta.ca. Please note that we use AI tools to support and enhance our recruitment process. Rest assured that your application will be reviewed thoroughly by our hiring team.

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

Accerta is an equal opportunity employer and committed to fostering diversity and inclusion in the workplace. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required throughout the recruitment process. Accommodations are available on request for candidates taking part in all aspects of the selection process.

To request accommodation, please contact accessibility@accerta.ca.

We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.

Final candidates for this position may be required to undergo a security screening, including criminal records check, judicial matters check, vulnerable sector screening and employment reference check.

To learn more about us please go to: www.accerta.ca